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Recent activity by Helpdesk Sort by recent activityHow can I enable logging in Birdview?
The log is stored on the server where Birdview is running under Event viewer > Applications and Services Logs > Easy Projects The log file contains details of informational, warning, error messag...
Time tracking - Billing time
Availability Overview Time logs are used for generating billing reports, which can then be printed out and mailed or emailed to your customer. In doing so, you have some options. You can p...
Trouble and problem indicators
Watch this quick video to learn how to use trouble and problem indicators and how to snooze them.
Company settings - System lists
Availability Overview The system lists covers elements of project and activity properties - if something is a priority and if so what the list of priorities are - or if you want to cat...
Time tracking - Invoiced time entries
Overview Time entries can be marked as invoiced. This allows you to avoid double billing. Warning Editing time entries requires that you have the "Edit time entries" permission in your access leve...
How can I connect to my private cloud database?
For the Private Cloud deployment plan, a customer gets read-only access from a static IP address range to a dedicated database in our MS Azure infrastructure. It allows using reporting tools such a...
File approval
Check out this bite-sized video to learn all about the approval workflow feature in Birdview.
Company settings - System lists - Categories
Availability Overview Categories are added and edited in System lists (Company settings > System lists). See System lists. Changing categories in Activity center To change category of a ta...
Time tracking - Approved time logs
AvailabilityOverview You can mark a time entry as approved. Approved time entries automatically become locked, i.e., unavailable for deletion or editing for unauthorized users, i.e., those who lack...