The process of backing up Birdview consists of two steps: database backup and installation folder backup.
To make a backup of your Birdview installation before upgrading it, follow the steps described below.
- Launch MS SQL Server Management Studio at "Start - All Programs".
- Once you are logged in to your SQL server, locate your Birdview database, right-click on it, and choose "Tasks - Back Up".
- Make sure you select "Full" backup type and check the location where the backup file will be created. The path can be changed if necessary. Press OK to start the backup process.
- Now make a copy of your Birdview installation folder, e.g., zip it.
If you encounter any errors during the Birdview upgrade process or after, please take screenshots of the errors, attach them to your support ticket, and send us a ticket at support@birdviewpsa.com.
In order to roll back to the original Birdview installation in case of a problem, simply reverse the process: restore Birdview database from the backup and copy the folder with Birdview files from the backup back to the installation folder.