``
Birdview PSA
Login Sign up Submit a ticket
How can we help?

Articles in this section

See more

Security policy - Multi-factor authentication (MFA)

Avatar
Birdview Support
  • Updated
Follow

Availability

Project management__Team (-) Enterprise (-) Lite (+) (1).png
Professional services__Team (-) Enterprise (+).png

Overview

Multi-factor authentication adds an extra layer of security by requiring the users to verify their identity using a code generated by a connected authenticator app (auth app). Birdview provides a QR-code to quickly connect an auth app. MFA can be either enabled at personal level, so every user decides whether to use it, or made mandatory by an administrator so that no user can avoid using it when logging in.  

Enabling MFA for personal use

Use this method if and when your account doesn't use a global requirement for MFA (see the section below).

To enable MFA for your own use, follow the steps:

  1. Go to My settings > Profile.
  2. Click Enable MFA.
  3. In the setup editor, use one of two methods:
    1. QR code scan, or 
    2. A MFA secret copy-and-paste to create an account in an auth app of your choice, e.g. Microsoft Authenticator, Authy, etc. 
  4. Once an account is added in the auth app, a code is generated every 30 seconds.
  5. Insert the code into the bottom field and click Verify (before the 30 seconds period finishes and another code is generated). 
MFA_QRcode.png

Requiring MFA at company level

MF authentication can be enforced at the company level as required to be employed by every user in the system as an additional security layer. Once enabled, the setting overrides personal choice in turning on MFA or not.

To enforce MFA at company level:  

  1. Go to Company settings > Security policy.
  2. Turn on Require MFA setup for all users.
MFA_require.png

Resetting MFA

Am administrator (the user with the "Manage system settings" global permission) can reset MFA for any user in case of lost access, etc.

To reset MFA for a user:

  1. Go to Company settings > Users > User profile.
  2. Click AC_More_actions_btn_sm.png (More actions).
  3. Select Reset MFK.
MFA_reset.png

Updating MFA

A user can update their MFA access for a reason, e.g. choosing another auth app.

Important

After updating MFA, any existing auth accounts will no longer work for you Birdview account. You may just as well delete them from the app. 

To update MFA:

  1. Go to My settings > Profile.
  2. Click Update MFK.
  3. Follow the same procedure as when enabling MFA (see the section above). 

Disabling MFA

For a user to disable MFA, these steps are to be taken:

  1. Go to My settings > Profile.
  2. Click Disable MFA.  

Note

Disabling MFA cannot be undone.

Related articles